IT Helpdesk Support at NSI provides fast, friendly, and expert technical assistance—helping your team resolve issues, stay productive, and operate securely with 24/7 support coverage.
At Net Studios Inc., our IT Helpdesk Support services give your business access to responsive, professional tech assistance without the cost of an in-house team. Whether your staff needs help troubleshooting software, accessing secure systems, resetting credentials, or resolving network issues, NSI delivers end-user support that scales with your business.
We provide Level 1–3 technical support, remote assistance, and issue resolution across devices, platforms, and cloud tools—managed by U.S.-based project leads and a globally available support team.
Our IT Helpdesk Support services include:
24/7 support coverage via phone, email, chat, or ticket system
Software and hardware troubleshooting (Windows, macOS, Linux)
Password resets, user onboarding/offboarding
Network and connectivity diagnostics
Printer, scanner, and peripheral setup
Email & communication platform configuration (Microsoft 365, Google Workspace)
Cloud app support (Zoom, Slack, Dropbox, Salesforce, etc.)
Remote desktop support and device monitoring
SLA-based response and resolution times
Monthly reporting and support analytics
Why NSI?
We act as an extension of your team—providing dependable IT support that keeps your employees focused and your business moving, without the overhead of full-time staff.